OldPic — Support

BUSATER YAZILIM ANONİM ŞİRKETİ

Contact

Write to bsdigitalapp@gmail.com. Please say which phone and OS version you are on and, if a scan went wrong, what the print looked like — glossy, bordered, Polaroid, or behind glass. We answer in English and Turkish.

Common questions

Where are my photographs stored?

In OldPic’s private folder on your phone. They are never uploaded — there is no upload path in the app at all. That also means we cannot recover them for you, so export anything you want to keep before you uninstall.

Do I need an account?

No. Scanning, importing, editing and exporting all work without one. Signing in with Apple or Google is optional and exists only to carry a purchase to another device.

How many free scans do I get?

Five, at full resolution and with no watermark, kept forever. After that, new scans need Premium; everything already in your library stays visible, editable and exportable.

I paid, and Premium is not showing.

Open Settings → Restore purchases, signed in to the same App Store or Google account that bought it. If it still does not appear, e-mail us with the store receipt.

The scan is crooked, or the edges are wrong.

Drag the corners before taking the shot — automatic detection is a starting point, not the final word. Even, indirect light and a flat, plain surface help more than anything else. For prints behind glass, take them out if you can: glass reflects the phone.

How do I delete my data?

See Delete your data.

BUSATER YAZILIM ANONİM ŞİRKETİ — bsdigitalapp@gmail.com